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Coronavirus response page

Please note that PaddlePod Newcastle (Killingworth) and PaddlePod North Tyneside (Shiremoor) are currently closed. We hope to reopen, subject to Government guidance, on Thursday 3rd December.

In the meantime, please contact [email protected] should have any questions. Queries relating to swimming lessons should be directed to [email protected] (for babies and toddlers) or [email protected] (for children aged 4+).

Stay safe, stay happy, stay awesome – and we will see you soon!

When will PaddlePod reopen?

We are working towards a reopen date of Thursday 3rd December. This is, of course, dependent on Government guidelines, and we will update this page as and when further information is available.

What happens if, following lockdown 2.0, the North-East has Tier 3 restrcitions imposed?

PaddlePod is a COVID-secure learn to swim venue. We have policies in place to ensure that we can operate safely, and these are being reviewed regularly. Even if the North-East has Tier 3 restrictions imposed, PaddlePod will still be able to open, and swimming lessons will run. There may be some changes to our ways of operating, and these will be communicated via this page, and also via email to all learn to swim customers.

Swimming lessons at PaddlePod

All swimming lessons at PaddlePod are currently paused until Thursday 3rd December.

Please note that swimming lessons are delivered by our friends at Nemo Swimming (babies and pre-schoolers) and SwimNE (children aged 4+). Should you have any queries regarding your lessons, please contact the relevant club directly.

If you do not currently swim with us and are interested in joining, you can find more information at paddlepod.co.uk/swim-with-us.

What do you need to know ahead of attenting a swimming lesson at PaddlePod?

To enable us to provide swimming lessons safely, we have made some changes to our lesson delivery, and the way that we operate. These policies are being reviewed and updated regularly.

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We ask that swimmers arrive at our venues “swim ready” (i.e. with their costumes on under their clothes) 5-10 minutes before their lesson. Please note that swimmers who arrive later than this may be refused entry, and latecomers will not be permitted.

To help us ensure that social distancing can be maintained, we have a “one adult per family” policy in place. Unless there are exceptional circumstances, swimmers should arrive with one adult only. This is particularly important when attending lessons in the evening, or over the weekend. We may be able to admit additional spectators during the week (Monday to Friday between the hours of 10am and 3pm), and this will be at the discretion of the duty manager. Please note that at busy times (evenings and weekends), additional spectators will only be permitted in exceptional circumstances.

Customers over the age of 11 years old should wear masks while inside PaddlePod venues (please note that masks are not required while in the swimming pool).

When viewing the lessons from our café/viewing area, please remember to make space between yourself and persons from other households, and keep your mask on while not eating or drinking. We also that you are considerate to other customers who are also trying to watch their children swim.

Following your lesson, please get changed as quickly as possible, and ensure that you vacate the changing areas within five minutes of your lesson finishing.

Further information about the changes that we have made can be reviewed below:

Is it safe to return to swimming?

Many of us here at PaddlePod are parents ourselves, and we understand that customers will - naturally - want to ensure that activities are safe before their children return. Safety is our top priority, too - for our swimmers, their families, and our staff.

The risk of transmitting the virus while in the water is very, very low.  This is because our pools contain chlorine, as well as a chemical called bromine. These chemicals remove or de-activate the virus that causes Covid-19.

We have very strict procedures that we follow to ensure that the chlorine, bromine, and other chemicals within our swimming pools are within accepted levels. These procedures have always been in place, and play a very important role in ensuring the safety - as well as the comfort - of our swimmers.

Family swim sessions at PaddlePod

Please note that family swim sessions at PaddlePod Newcastle (Killingworth) and PaddlePod North Tyneside (Shiremoor) are not available at present. These sessions will resume when we reopen on Thursday 3rd December.

Households can hire an area of the pool at PaddlePod Newcastle (Killingworth) and PaddlePod North Tyneside (North Tyneside) at selected times during the week.

For more information, please visit paddlepod.co.uk/family-swim

What do you need to know ahead of attending a family swim session at PaddlePod?

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Customers should arrive 5-10 minutes before their family swim session, and should be “swim ready” (i.e. with their costumes on under their clothes). You will be met at the door by a member of staff who will show you through to the changing areas.

Once in the pool hall, each household will be allocated their own area of the pool. Areas are clearly marked, and will include small inflatables, toys, and floats.

So that changing areas can be cleaned between sessions, customers must ensure that they vacate the changing rooms no later than five minutes after the ends of their swim session. This may mean that some families need to exit the pool before the end of their session.

Is it safe to return to swimming?

Many of us here at PaddlePod are parents ourselves, and we understand that customers will - naturally - want to ensure that activities are safe before their children return. Safety is our top priority, too - for our swimmers, their families, and our staff.

The risk of transmitting the virus while in the water is very, very low.  This is because our pools contain chlorine, as well as a chemical called bromine. These chemicals remove or de-activate the virus that causes Covid-19.

We have very strict procedures that we follow to ensure that the chlorine, bromine, and other chemicals within our swimming pools are within accepted levels. These procedures have always been in place, and play a very important role in ensuring the safety - as well as the comfort - of our swimmers.

Soft play sessions at PaddlePod

Please note that soft play sessions at PaddlePod Newcastle (Killingworth) are not available at present. These sessions will resume when we reopen on Thursday 3rd December.

Customers can book a table with the soft play area at PaddlePod Newcastle (Killingworth) for their household. There are a maximum of four tables available to be booked per session, and each table permits up to two children playing in the soft play frame.

The area is cleaned between sessions.

Customers should arrive 5 minutes before the start of their session, and will be shown through to the soft play room by a member of staff. The café is open to customers during this time, and you are welcome to stay for a bite to eat following your session also.