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Before you visit...

Some things you need to know before you visit

We want to make sure that your visit to PaddlePod is as safe and enjoyable as possible. To help us to this - and to ensure that we deliver the best possible service to everybody who sets foot through our doors - we have some “rules” in place that we kindly ask you follow when visiting our venues.

On this page, you will find:

  • General rules (apply to all customers)
  • Swim rules (apply to swimming lessons, family swims, swimming parties, and Paddle + Play sessions)
  • Play rules (apply to soft play and sensory room bookings)

General (applies to all customers)

  • Face masks are required throughout our venues. This is particularly important in areas where you may come into close contact with people who may not otherwise meet in enclosed spaces.
  • Please do not visit if you or anybody within your household is displaying COVID-19 symptoms, if you have received a positive test result, or have been asked to isolate for any other reason.
  • No food or drink is to be brought in from the outside (cafes are available on-site).
  • Most importantly, have FUN!

Swim (apply to swimming lesson, family swim, swimming party and Paddle + Play customers)

  • Please arrive for your session ‘swim-ready’ (i.e. with your costume on under your clothes).
  • You should arrive 5-10 minutes before your session (please note that latecomers may not be permitted).
  • After your session, please change and vacate the changing areas as quickly as possible (within five minutes of your session ending).
  • Showers are not currently available.
  • Handy tip for children… onesies! Super-quick and easy to change into after your swim.
  • Let us know if you spot any mischievous mermaids or dolphins in the pool!
RULES

Swimming lesson customers

Family swim customers

  • Sessions are 60 minutes and include changing time.
  • Each area admits six swimmers.
  • Children under the age of eight must be supervised in the water (max. two children to each supervising adult).

Swimming party customers

  • Sessions are 60 minutes and include changing time.
  • 26/7/21 to 5/9/2021 - parties at PaddlePod Newcastle (Killingworth) are suitable for up to 24 people; PaddlePod North Tyneside (Shiremoor) is suitable for up to 18.
  • Children under the age of eight must be supervised in the water (max. two children to each supervising adult).
  • Get your singing voices ready, and be sure to sing HAPPY BIRTHDAY to the birthday boy or girl as loudly as you can!

Paddle + Play customers

  • Our play areas are suitable for children aged 0-5 years only.
  • Please remove outdoor shoes before entering the play areas.
  • Each table admits two children into the play frame, and is suitable for a maximum of six people (includes children in the play frame).
  • Weekday sessions (term-time) are 60 minutes.
  • Weekend sessions (term-time) are 120 minutes.
  • All sessions (school holidays) are 90 minutes.

Play (apply to customers using our soft play and sensory rooms)

Soft play customers

  • Our play areas are suitable for children aged 0-5 years only.
  • Please remove outdoor shoes before entering the play areas.
  • Each table admits two children into the play frame, and is suitable for a maximum of six people (includes children in the play frame).
  • Weekday sessions (term-time) are 60 minutes.
  • Weekend sessions (term-time) are 120 minutes.
  • All sessions (school holidays) are 90 minutes.

Sensory room customers

  • Our sensory rooms are suitable for babies aged 0-12 months.
  • Each booking admits one child and one adult.